A day at Customer Experience.
8:00 am
You arrive at work and start by grabbing yourself a delicious espresso or cappuccino and you start the day by handling the most urgent tickets. Which orders still need to be followed up on before they can be dispatched? This also allows your colleagues in the warehouse to proceed.
9:30 am
Gather for a standup with Customer Experience team. Are there any issues? What concerns are there? What about that one billing issue for Denmark? IT is already working on that. And did you know that we'll soon be adding a new brand of cast-iron pans to our range?
10:00 am
You continue processing tickets that are assigned to your name, and with follow-ups from customers you have spoken to before. You transfer a few complicated product questions to the product specialists, who get back to you with a comprehensive answer within a day. This allows you to focus on providing exceptional service.
Noon
It's lunchtime! Are you having a cheese sandwich today? Or will you fry an egg? Healthy lunch burrito perhaps? In any case, there's soup for those who want some. Delicious! After lunch, get some fresh air and go for a walk with some people from other teams, or play a game of ping pong against the CEO.
1:00 pm
You're on showroom duty today. Customers will be coming by to pick up their order, or maybe they finally want to get their hands on a Chris Reeve Sebenza. Perhaps they'll need advice on picking out a new pair of binoculars. In the meantime, you will help solve address errors so that all packages can be shipped out today.
2:00 pm
One of our regular customers recently became a father, and he ordered a knife with engraving to commemorate the happy day. You get a card to congratulate the customer, and ask your colleagues to sign it. This card will be sent out to the customer along with a goodie bag.
3:00 pm
You just received notice from our Purchasing Department that the new shipment of our kitchen knife brand has been delayed. Bummer! Delays can happen, of course, but communicating this to our customers is essential. Together with your colleagues, you write up a plan to e-mail all customers with a backorder to keep them updated.
4:30 pm
Time to call it a day! Whistling, you cycle home where you'll have plenty to talk about the cool things you did today over dinner.
Join us
Smart and fun people are always welcome here. Check out our job openings.
